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DSS increasing staff at its call center to combat long wait times

CAFCA | July 13, 2018 |

The commissioner of the state Department of Social Services says his agency is increasing staff at its call center to reduce long wait times. Commissioner Roderick L. Bremby wrote about the increase in staffing in a letter to a group of Medicaid advocates, providers, and clients who recently penned a letter to the commissioner demanding action. “Notwithstanding these inaccurate descriptions of the Department’s access options and processes, the Department also understands that long wait times are deeply frustrating to those who need to contact a worker and prefer to use the telephone,” said Bremby in the letter.

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